Sandbanks Refund Policy
Overview
At Sandbanks Beach Restaurant, we take great pride in providing high-quality food, excellent service, and a memorable dining experience. We understand that, on rare occasions, concerns may arise, and we are committed to addressing them fairly and reasonably.
Our Refund & Resolution Policy
🔹 Food Quality & Preparation
If a dish does not meet your expectations, please inform our staff immediately. We are happy to re-cook or replace the item to ensure your satisfaction.
🔹 Incorrect or Unsatisfactory Orders
- If there is an issue with your meal (e.g., incorrect dish, undercooked food), we will offer to replace or amend the dish promptly.
- If a customer chooses not to accept a replacement and requests a refund, we will assess the situation and may offer a refund at our discretion.
🔹 Refund Eligibility
A refund will only be considered if:
✅ The issue is reported at the time of dining, before the meal is significantly consumed.
✅ There is a clear and valid reason (e.g., an error in preparation, a quality issue).
✅ Proof of the issue is provided (such as showing the dish to a staff member).
🔹 Non-Refundable Situations
❌ A meal is fully consumed before raising a complaint.
❌ Personal taste preferences rather than a fault with the dish.
❌ Complaints made after leaving the restaurant without prior notice to staff.
At Sandbanks, our goal is to ensure every guest enjoys their experience. If you have any concerns, please speak to a member of our team, and we will do our best to resolve the matter fairly and professionally.
📞 For reservations or inquiries:
📧 Email: bookings@shelsian.pt
📱 Call/WhatsApp: +351 913 338 698
🌐 Website: sandbanksvaledolobo.com
Thank you for dining with us—we appreciate your support and understanding! 😊🍽️
